Returns & Exchanges
At The Sleep Co®, we want you to rest easy knowing that if your purchase doesn't provide the perfect night's sleep, you can return it within 100 nights for a full refund or exchange. Our hassle-free process ensures your satisfaction is our top priority from the moment you unbox to the moment you drift off.
Initiate Your Request
Log into your account portal or contact our sleep specialists via email with your order number to begin the return or exchange process.
Prepare Your Items
Ensure your bedding or sleep accessories are clean and packed securely in their original packaging or a suitable alternative box.
Schedule a Pickup
For larger mattress orders, we will coordinate a convenient time for our courier partners to collect the item directly from your home at no extra cost.
Receive Your Refund
Once our warehouse team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing